Refunds and Returns

We want you to be completely happy with your purchase! You have the option to cancel your contract up to 14 working days after the day of delivery. This is in line with the Consumer Contracts Regulations 2013, which gives you a 14-day period starting the day after delivery to change your mind. If you’d like to cancel, simply send us an email or write to us at:

Corkwood Creative
Spring Cottage, Broadway,
Fairlight, East Sussex,
TN354DA

You don’t need to provide a reason for cancelling, but if you’d like to share why, it would help us improve our service for the future.

If you decide to cancel, please return the items to us at your own cost. Make sure the goods are packed securely to prevent any damage during transit.

If the items are not cared for properly before returning and they get damaged or deteriorate, we may need to charge for any loss in value.

This cancellation policy is in addition to your legal rights, such as when goods are faulty or not as described.

Faulty Goods

If there’s any issue with your order, please reach out to us. If you’re not completely satisfied with your purchase, we will always do our best to help. We’ll handle the situation in line with your legal rights.

We’re here to help!