Terms and Conditions for Corkwood Creative

Welcome to Corkwood Creative. Thank you for visiting our online store. Before you get started exploring our collection of knitting, sewing, and textile art supplies, we need to lay out a few ground rules. Don’t worry—they’re here to make sure everything runs smoothly for you and us!

By using our website or shopping with us, you agree to these terms.  

  1. About Us

1.1. Who Can Shop With Us?
We’re open to crafters of all skill levels! If you’re under 18, just make sure you have permission from a parent or guardian to shop with us.

1.2. Changes to These Terms:
Things change sometimes! If we update these terms, we’ll post the new version here. By continuing to use our website, you’re agreeing to the latest version.

  1. Our Products and Pricing

2.1. Product Descriptions:
We do our best to make sure all our product details, photos, and descriptions are spot-on. But   colors might look a little different depending on your screen, so keep that in mind.

2.2. Prices:
All our prices are listed in GBP and they might change every now and then. The price you see when you check out is the one you’ll pay—no surprises!

2.3. Availability:
Sometimes popular items sell out quickly. If something is out of stock or discontinued, we’ll do our best to let you know ASAP.

  1. Placing an Order

3.1. How It Works:
When you place an order, we’ll send you a confirmation email. Once that’s done, your order is officially in the works! If for any reason we can’t fulfill your order, we’ll let you know and issue a refund.

3.2. Payment Options:
We accept Credit card payments and paypal payments. Your payment information is secure with us!

3.3. Need to Cancel?
That’s fine so long as the item hasn’t shipped and we can process the refund in full. If your order has already been shipped, though, it’s out of our hands—literally!

  1. Shipping & Delivery

4.1. Shipping Details:
Presently we only ship in the UK

4.2. Delivery Problems?
If your order arrives damaged or something’s missing, let us know ASAP and we will do our very best to resolve any issues  

  1. Returns & Refunds

5.1. Changed Your Mind?
No problem! You can return unopened, unused items in their original packaging within 30 days.  

5.2. How to Return:
Email us at info@corkwoodcreative.com  for return instructions. You’ll need to cover the return shipping costs unless we made a mistake with your order.

5.3. Refunds:
Once we’ve received and inspected your return, we’ll process your refund.  

  1. Our Content is Ours

Everything you see on our website—photos, text, and designs—is ours. Please don’t copy or use it without permission.

  1. We’re Not Perfect (But We’ll Try!)

While we do our best to make sure everything runs smoothly, If something goes wrong, let us know—we’re here to help!

  1. How to Reach Us

Have a question, concern, or just want to say hi? We’d love to hear from you!

  • Email: info@corkwoodcreative.com
  • Phone: 01424812078
  • Address: Spring Cottage, Broadway, Fairlight, East Sussex TN35 4DA

Thanks for  visiting us at Corkwood Creative!